Faq Center

Order Information

How long does it take to process an order after placement?

All orders will be processed on the same day after successful payment.

Can I cancel my order?

Orders can be cancelled before they enter the shipping process. After shipment, they will be processed according to the return policy.

Shipping Information
Where are the goods shipped from?

All children’s crib products are shipped from our US warehouse.

How long will it take to receive my goods?

Orders are expected to arrive within 2 business days after processing.

Why isn’t the tracking information updated yet?

There may be a delay in tracking information updates. Please wait patiently for the carrier to update.

Returns and Refunds

Can I apply for a return?

Yes. Items that meet the return conditions can be returned within 30 days of receipt.

How long does a refund take?

After the return is approved, the refund will be returned to the original payment account within 3 business days.

How do I exchange items?

Items that meet the exchange conditions can be exchanged within the specified period, depending on stock availability.

Product Information
Will the product be exactly the same as the picture?

Due to differences in shooting environment, display devices, and lighting, there may be slight variations in product color and details. Please refer to the actual product.

What should I do if I receive damaged goods?

If the goods are damaged during transportation or have quality issues, you can apply for processing according to our return and exchange policy.

Clearance Sale Instructions

Why are the prices so low?

Due to long-term operating losses and business adjustments, we are currently holding a clearance sale, thus offering significant discounts.

Will the goods be restocked after they sell out?

Most items are from existing inventory and are available while supplies last. Restocking is not guaranteed.

Can I receive after-sales service for clearance items?

Yes. Items that meet the policy requirements can still be returned or exchanged within 30 days.

Thank you for your support and trust. Happy shopping!